Since the GBTS file was closed, my original intention was to acknowledge your exceptional professionalism.  Having gone through multiple reports from different adjusters, I genuinely believe your work deserved recognition, and your expertise is among the few invaluable professionals our company needs for our future endeavors.

I wanted to thank you for your guidance and help through this process. Despite the circumstances and challenges with the other side, you’ve been a pleasure to work with and really helped get us to a position to hopefully this get resolved in a satisfactory manner. Much appreciated.  

I appreciate all that you do to take care of our customers. Keep up the awesome work, as usual!

This is a commendation letter for Justin Crumpton.  No doubt it's one of many and certainly should be! A fire took out two of our apartments.  Insofar as I never had a claim, and many persons advising as to how impossible it was to deal with insurance companies, I had the lucky experience to have Justin as part of the Insurance Company's team and had the pleasure of interacting with Justin.  He was always available and quick to return my calls, kept me in the loop and allayed my concerns with practical and sensible advise during this rather long haul.

This is perfect! Great work!!

Reviewing claims you handled, I've always wanted to reach out - I always sincerely appreciate your quality inspection and reports, along with the detailed, on-point explanation on our questionnaires. Had it not been your diligence, expertise, and commitment, investigating further with SIU experts to clarify the grey areas would not have been possible.  I wanted to deliver my appreciation for your expertise.  

Wes, your reporting and summary is excellent. I am sending this up for approval. Thank you. I enjoyed reading this one, usually I'm like 1st party water whatever but you did such a good job here that it just made my morning.    

Perfect.

Please express my gratitude to Ethan - he did an outstanding job when he was here and was genuinely respectful and kind in his approach to everything.

Just wanted to provide recognition to Thomas on this one. This isn’t my file so I would have not have the best inclination of what is happening. This wasn’t the case though following review of his report. Thomas did an awesome job detailing his investigation and providing the two estimates for our records. As always, your team continues to excel.

Just a short note to say Justin Crumpton did an excellent job on this file. I must say between Justin Crumpton, Ray Mullins, Ron Jimdar, Joe Reilly, Wesley Nielsen, and Ryan Saturley … I can't figure out which one is the better adjuster. All top shelf and a better more professional bunch I have not seen in my 35 years in the business.

Perfect, I love my team of Terrier! I feel like we are all one team even though we don’t work at the same company.

You're a Rockstar!

Hi Ray: Thank you! You did a thorough job and I really appreciate all the work you put into this.

Hi Chris, I freaking love you guys!!!! Thank you,

For more than 20 years, Turner Construction Company has partnered with Terrier Claims Services to employ a Labor Law program in the New York Metro area. This program has become a model for how New York claims are managed and ensures Turner’s clients have the best protection available. With Terrier’s rapid response to Turner’s standards, we can promptly react to all incidents. Additionally, Terrier’s detailed investigations ensure Turner can quickly provide active caring directly to injured workers and any others who have been impacted. Turner’s partnership with Terrier Claims Services supports innovation and rapid response to issues and brings the best practices to clients and partners.

Thank you both! I always appreciate the handling and professionalism by your office.

We are experts for property loss claims. However, we work with the best field adjusters in NYC on a regular basis. For this loss, I am recommending Chris Venning of Terrier Claims.

Knew there was a reason why I’ve liked Terrier all these years…. Thank you so much!

Whoot whoot. Thank you Tom. You are the best.

Good afternoon Chris, I just wanted to reach out and show my appreciation for Lance. Insured is overseas for this file and Lance has been extremely professional and efficient in working with the insured. Insured seems to be quite grateful to be working with Lance throughout the process.

Thank you for the quick response and the agreed price with the PA. Another great job!

Hi Chris:  I hope you’re well.  Just a quick note to recognize Ron for his excellent work on this case on this file. He handled a very difficult owner and his attorney and was able to resolve the claim for a reasonable #, and in a very timely manner.  There were a lot of moving parts (expert retention/COVID, et al.) but Ron kept at it, settled the claim, and drafted the release.  Cannot give him enough praise!! Thank you very much.

You rocked this claim!! 😊

You guys are the best, thank you!  I’ve spoken to your adjuster; always enjoy working with him – appreciate the quick follow up, have a great afternoon.

Claims Representative: Compliments to your adjuster from our insured  (and me!)   Your adjuster is always a pleasure to work with.  He keeps us updated and is a skilled adjuster. Insured:  FYI --- Your adjuster was very helpful and professional.  You both made the process as painless as possible under these stressful circumstances.

I requested an independent appraiser be assigned to my claim on Friday, June 5th with a rush request for inspection no later than Tuesday, June 9th. On Friday, your adjuster was assigned. Due to concerns with the claimant, I was needing an inspection even sooner than Tuesday if possible. Your adjuster more than came through! He went out the very same day and inspected the properties. To top it off, he provided the report to me today! Your adjuster has been fantastic on this claim! Not only has he been fastidious in his inspection and provision of the report, he has been extremely helpful with any questions I have. Your adjuster has been exceptional in his handling. >He is definitely an asset to Terrier claims and I look forward to continuing to work with him!

I just wanted to say that this is my first referral to Terrier.  This report and supporting documents (even the layout of the email) are beautiful.

I have thoroughly enjoyed working with you and the rest of the Terrier staff – you continue to exceed our expectations and we are truly appreciative of the relationship we have with Terrier.

Aaaaand your adjuster works his magic again! You’re the best! This was perfect. Thanks.

Thank You……Your adjuster is great!   He is assigned to several of my files.  Timely, responsive, knowledgeable!   I enjoy working with him….. Thank You

Thank you for your time and follow up. In addition, I just wanted to make you aware that your adjuster was very nice, professional and very pleasant to work with.

I have had great experience with your company in New York City in the past. You did not disappoint. Terrier Claims is the best IA I have ever used on property assignments. Thanks again.

Hello, I wanted to send a note about the representative who is handling our claim. We were extremely impressed with his professionalism and courtesy. He made us feel very confident that Terrier will do everything they can in our best interest. It was really a pleasure to meet someone so considerate. Thank you

I sincerely appreciate your efforts with my claim.  Your Property Adjuster was here earlier this afternoon & was thorough & professional. My thanks for your help.

Tom has been caring and extremely responsive; keeping us informed about the status of our claim and returning my calls and emails very promptly. He is very patient, thoughtful and bright. It has taken  me a while to understand the flow of the project, and Tom took the time to explain everything so that I would understand. Tom is a great problem solver. I was overwhelmed when the flood occurred. He swiftly guided me to make immediate decisions and delay others. He elicits great trust and security which is imperative at a time of property damage. In summary, Tom is a joy

I am writing this letter to express our supreme satisfaction with our adjustor. He has been caring and extremely responsive; keeping us informed about the status of our claim and returning my calls and emails very promptly. He is very patient, thoughtful and bright. It has taken me a while to understand the flow of the project, and our adjuster took the time to explain everything so that I would understand. He is a great problem solver. I was overwhelmed when the flood occurred. He swiftly guided me to make immediate decisions and delay others. He elicits great trust and security which is imperative at a time of property damage. In summary, he is a joy to work with. Such service builds great working relationships. Sincerely,