COVID-19 Status Update

March 17, 2020

Terrier Claims Services continues to provide our clients with the highest quality service and response to your needs during the COVID-19 outbreak.

We acknowledge the situation is extremely fluid and can change day to day and even hour to hour regarding closings and transportation.

We have implemented precautions to minimize health risks to our clients and staff.

We have given instruction to our investigators to avoid hospitals and emergency rooms in an attempt to minimize any exposure to COVID-19 or other cold and flu viruses. If they are experiencing ANY symptoms, they should alert the office that they are unable to work, and they will stay home until they are better. If testing is called for, they will avail themselves of the same and follow all guidelines.

We have also advised our investigators that if subjects refuse to be seen/interviewed face to face, to take the statement over the phone to collect the needed information. A written statement can be transcribed, signed, and notarized subsequently if required.

Adjusters are available to handle property claims.  Should an inspection not be possible, we are available to perform an in-depth comprehensive desk adjustment in conjunction with the use of conferencing technology.

Our office staff has the full capability to work from home if necessary. Intake and assignment of cases will be seamless as will sending reports and documents.

We have minimized meetings and presentations for the well-being of everyone.  Be assured, we are willing to discuss any issue or request at any time while following health guidelines.

We welcome any suggestions you may have. Please let us know if any of your operations may be suspended in the short term.

In this unprecedented health crisis, please be assured that we will diligently provide you with the same high-quality service you have come to expect from Terrier Claims Services


Best Regards,

Dan Sullivan
Terrier Claims Services

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