Gentlemen, Pursuant to the e-mail string below, and on the heels of stellar work on the previous case, can we get three days of Surveillance going on this case?
Thank You……Your adjuster is great! He is assigned to several of my files. Timely, responsive, knowledgeable! I enjoy working with him….. Thank You
Thank you very much. Great work!
Thank you for your time and follow up. In addition, I just wanted to make you aware that your adjuster was very nice, professional and very pleasant to work with.
I have had great experience with your company in New York City in the past. You did not disappoint. Terrier Claims is the best IA I have ever used on property assignments. Thanks again.
Hello, I wanted to send a note about the representative who is handling our claim. We were extremely impressed with his professionalism and courtesy. He made us feel very confident that Terrier will do everything they can in our best interest. It was really a pleasure to meet someone so considerate. Thank you
I sincerely appreciate your efforts with my claim. Your Property Adjuster was here earlier this afternoon & was thorough & professional. My thanks for your help.
You did an awesome job on this investigation. You’ve made my job a lot easier by getting this video and all the great facebook material you captured. Thanks.
This email is long overdue, I should have sent it long ago. I cannot tell you how much I and the entire team appreciates the work of your investigator. He is a credit to Terrier Investigations. When we need him he is there, and he is always ready to help us. Your investigator is always there to guide us. I do not know how he gets to the sites as quickly as he does but he does. He is close to the workers, the CMs, Onsite, and our team. We all trust his work and advice. I could go on and on, and I will if you want to discuss it further, but he really is such a valuable asset to our program. I wish I could clone him and have him at our other site also! I admire Terrier and all you do, but would be amiss if I did not point out the important role this investigator has played to date.
Now that the dust has settled, I wanted to reach out to you to express my sincere gratitude and appreciation for your investigator's handling of this assignment. As you can see from the attached letter, just about anything that could go wrong did go wrong, but your investigator was unflappable. Your investigator repeatedly downplayed his efforts as “just part of the job.” However, in my 25 years of practice, I have not known an investigator who was as tireless in his efforts to track down the information we needed. Thanks to the investigator and all of Terrier for helping with this last-minute and difficult assignment!
Thanks everyone for busting you know what on this case for the past week. We had a ton of information to defend ourselves if either plaintiff started looking at us for money, and if they'd pushed us to trial I know you guys would have helped us make them regret it. Apologies for making so many people work around their Thanksgiving holidays, but the insurance company is thrilled that their interests were protected with so little time to work the case up for trial.
You guys are my favorite! Thank you for the heads up!
I want to thank-you for all your hard work on this claim. The Judge found fraud at the hearing.
Please be advised that this matter settled last night. Thank you for all your hard work. It is so greatly appreciated. We really could not have settled this case at such a reasonable number without your work in the field.
It has been an absolute pleasure working with you. You are TOP NOTCH! You have gone above and beyond and that has not gone unnoticed.
Tom has been caring and extremely responsive; keeping us informed about the status of our claim and returning my calls and emails very promptly. He is very patient, thoughtful and bright. It has taken me a while to understand the flow of the project, and Tom took the time to explain everything so that I would understand. Tom is a great problem solver. I was overwhelmed when the flood occurred. He swiftly guided me to make immediate decisions and delay others. He elicits great trust and security which is imperative at a time of property damage. In summary, Tom is a joy
You guys provide a great service to our clients (I think the list is much longer) and we are happy to promote your company because you do a great job. Look forward to crossing paths again in the near future…
Thanks, I appreciate it. This is exactly what I needed.
Thanks for all of your efforts on the projects we work on together – you always do a knock up job and want you to know that it is most appreciated. Always know things are in good hands when you are handling an assignment for us.
“Whenever I have a situation or issue you always resolve it quickly efficiently and are always so helpful !”
Please accept my highest compliments on Tom’s work. Not only was he able to be at this loss location within 2 hours of our report to your office but he has met and exceeded the highest expectations that I have had. Your offices ability to provide a quick response time and timely investigation is invaluable to me as an adjuster. My experience with Tom has made me a loyal customer and an advocate. I look forward to working with your company in the future.
Thank you, I just received it this morning. The surveillance is excellent, great work.
Thank you for your efforts as they were instrumental to resolving this case.
I just wanted to express my appreciation for both of you! Thanks for jumping in with both feet for a last minute assist! I won’t forget that!
Just wanted to let you know this case settled last night, in large part because of the surveillance you were able to get. Thanks again for your all your great work!
We would like to thank you so much for all your help. These processes can be quite daunting and you have made the entire process seamless and pleasant. Kudos to you! I would like to inform your manager and we will be happy to recommend your services to others.
Wow. Great Job. Thank you.
I just want to say the Phil has been exceptional on my recent claims with him. Phil was prompt, thorough and very easy to work with. The insured was extremely pleased as well. This claim was a big claim and it has been the easiest one by far thanks to Phil. Too many people complain and not enough people give praise. Thank you Phil for an excellent Job!
Mr. Beidler, I want to express my sincere appreciation to you and Mr. Maloney for stepping up and helping us out with this assignment. Mr. Maloney was able to get the affidavit from the witness on Saturday morning, which I thought was going to be a hopeless endeavor. We at least have a fighting chance on our motion today, so you are both lifesavers.
You guys are the best!
Great job on this file!
Thank you, and please thank Angelo for me, you guys always do a great job.
thanks to you both. You guys are great.
Thank you for all your help out there. You do a very thorough and detailed job that's very much appreciated.
Nice work by Terrier Claims all around again.
Excellent job on this one, and I appreciate the personal touch.
GREAT job on this report, I don’t think I will need anything further. Thank you!
Mike – thanks. We settled both the GL and WC claims at mediation earlier today so you can shut down on this one. Your surveillance work enabled us to get a very favorable settlement.
This is the kind of work I am talking about. Every time I give out an assignment, I get 200% effort from your company
I think your investigator is about to wrap this case up – he is going to check with defense counsel and see whether our attorney needs him to pursue the witness any further. As usual, he has gone above and beyond for us on this case. Thanks All.
I am writing this letter to express our supreme satisfaction with our adjustor. He has been caring and extremely responsive; keeping us informed about the status of our claim and returning my calls and emails very promptly. He is very patient, thoughtful and bright. It has taken me a while to understand the flow of the project, and our adjuster took the time to explain everything so that I would understand. He is a great problem solver. I was overwhelmed when the flood occurred. He swiftly guided me to make immediate decisions and delay others. He elicits great trust and security which is imperative at a time of property damage. In summary, he is a joy to work with. Such service builds great working relationships. Sincerely,
Gentlepersons: I just want to tell you that I have just received what is probably the best, most detailed, most comprehensive, most professional situs and status investigations I have seen come across my desk in a month of Sundays. Truly. Your investigator “Gets it” – pure and simple. I am absolutely blown away by this. Thank you.
To Whom It May Concern: Terrier Claims Services has been a valued business partner of our company for the past 15 years. TCS provides a variety of investigative and claims services to a number of our business units throughout the northeast. In fact, TCS handles more investigations in the northeast for our company than any other vendor. TCS consistently scores among the best in our annual ratings of our outside claims vendors. Many of our insured’s were heavily involved in the cleanup efforts at the World Trade Center post 9/11. As we all are aware, a massive tort action ensued exposing our insureds to over 10,000 individual claims. I was charged at the time with the task of devising an investigative strategy and a litigation plan to handle this affair. The challenge was to streamline our efforts and bring all of the data from this investigation to a central location, avoid redundant billing, and control claims costs. At the end of the day, it was decided we would partner up with TCS to provide all of the investigative services in this matter. The decision to go with TCS was based on their extensive field staff combined with their expertise in database investigations. In November 2006, we contracted, and TCS committed 12 full time, highly trained investigators to the project. This team designed and implemented an extensive, yet cost effective, profile/background investigation on over 10,000 plaintiffs. With a high degree of fraud already anticipated, this program identified numerous inconsistencies and a range of probable fraudulent activities. Next, TCS designed a complex but user friendly highly secured database. This allowed our claims unit to share in the investigative results while eliminating duplicative requests by the hundreds of involved defendants. TCS exceeded our expectations on this very unique project. TCS was able to deliver this project ahead of schedule and below budget, exceeding our expectations at every phase. We have estimated the cost savings resulting from TCS’ efforts to exceed $5 million. I would strongly recommend TCS for similar long term projects and commitments.
To whom It May Concern: On Monday, April 19, 2004, an Amtrak train struck the rear of a LIRR train as it was stopped preparing to go into Penn Station, New York. This resulted in approximately 170 personal injury claims. The facts as to how this incident happened were not favorable as to Amtrak. Our only line of defense was surveillance, early and often. We contacted Dan Sullivan of Terrier Claims Services. He and his team immediately responded to our needs. Within 24 hours we had surveillance on well over 100 claimants, newspaper articles, as well as video coverage from all of the local television stations detailing the crash. Many of the claimants were “captured” on the video. Through the coming months, weekly in person as well as conference calls transpired between the two teams… Terrier and Amtrak claims department. Cases would be highlighted, progress shown, and ideas discussed as future work was outlined. They would group assignments together which was a great cost savings. From the time of the event until the last case was settled was approximately four (4) years. During this time, many cases settled direct, a good number with attorneys and a fair number of lawsuits. The outrageous demands, especially from Plaintiff’s attorneys, were successfully met by superior surveillance results. This truly leveled the playing field. Four cases were ultimately tried. Two resulted in defense verdict while the other two were extremely low jury awards. In every case, the jury made mention of the surveillance video, in that it swayed their decision making process. Their professionalism, spirit of teamwork, and willingness to do whatever is necessary conservatively resulted in a claims payout savings of 4 to 5 million dollars. Very Truly Yours
Dear Mr. Sullivan: I would like to take a moment to thank you and your staff for their great efforts in helping us achieve a “fantastic” result in the above referenced trial. As you are aware, this was an admitted liability case and plaintiff was alleging very serious injuries to and including spinal fusion to much of his back. The verdict potential in this cases was in the Millions of Dollars. However, due to Terrier’s quick action and superb surveillance upon assignment within a few weeks of the incident, we were able to demonstrate to the jury that he was able to do many daily activities without physical restriction. According to the jury interview post-verdict this is what “won the day”, resulting in a very low five figure reward. Thank you! Thank you! Thank you!